UPDATED: 18th April, 2008
Following this week’s news coverage on the safety of antioxidant vitamins, such as vitamins A, E and beta carotene, we want to reassure all our customers that they need not worry.
Should I stop taking my vitamins?
There is no need to stop taking supplements; if you are healthy you can still feel confident that you can safely take your vitamin supplements. There are numerous other studies which have shown that taking antioxidant supplements can play a role in reducing the risk of disease.
Where has the information in this week’s news come from?
The news has come from an analysis by the Cochrane review library. The study looked at vitamins A, C, E, beta-carotene and selenium. In the review vitamin C and selenium were found to have absolutely no detrimental effect.
What about vitamin A, E & Beta Carotene and links to premature death?
The study looked at “all-cause mortality”, and not deaths caused specifically from taking supplements A, E and beta-carotene. “All cause mortality” means that all deaths that occurred would have been taken in to account within the study, this would include fatal accidents, and there is nothing to suggest that this was a direct cause of taking the supplement.
There are numerous studies that have found the opposite, which means that there is nothing to suggest that premature death was a direct cause of taking the supplement.
I am taking supplements for a specific need or problem I have. Should I stop taking these supplements?
The review does not look at supplements for treatment of specific diseases or problems and there is no reason for you to stop taking your supplements. Before starting any treatment for a condition, you should always consult your GP.
At Goldshield we aim to provide our customers with the best quality healthcare products and food supplements available in the UK market today. Our products are made to the highest quality standards to ensure satisfaction and always with your wellbeing in mind.
For any other questions or concerns you may have, please feel free to contact us by email info@goldshield.co.uk, or see our other FAQ's below.
FAQ's
The Questions
1. How long will it take for my order to reach me?
2. Can I take your supplements with my medication?
3. What if the product doesn't work for me?
4. Can I increase the dosage?
5. Can I pay by Cash On Delivery?
6. To whom should the cheque or postal order be addressed?
7. Where do I send the cheque or postal order?
8. Which Credit Cards do you accept?
9. How do I get my money refunded?
10. What are your working hours?
11. What is the Free Phone number?
12. Can I place my order by telephone or post?
13. How do I know I will receive what I have ordered?
14. How do I know that the item I want is in stock?
15. Do you ship overseas?
16. What are your post & packing costs?
17. Can I keep track of my order and purchases?
18. What do I do if my order hasn't arrived within the time you specified?
19. Whose responsibility is it if a delivery damaged or is lost in transit?
20. What do I do if you have sent a wrong item or if one of the ordered products is missing?
21. Once I have placed an order can it be amended?
22. On the website, where will I find health information, news and recipes?
23. On the website, how do I take up an offer advertised in newspapers and magazines?
24. How do I place an order online?
25. Are any details I may give you about me stored securely?
26. Is it safe to give Credit Card details online?
27. Why am I having problems when I try to access your website from my PC?
The Answers
1. How long will it take for my order to reach me?
In normal circumstances it will take approximately 3 - 7 working days for delivery within UK. Overseas delivery may take upto 4 weeks.
2. Can I take your supplements with my medication?
We recommend that you consult our Health Advisor on our Free Phone helpline 0800 074 7404, or your G.P. for all medication related queries.
3. What if the product doesn't work for me?
All our products are backed by a 30 day no quibble policy. If you are not satisfied with the products or see no change you may call us within that period.
4. Can I increase the dosage?
We recommend that you take the supplements as per the recommended dosage. However, you may consult our Product and Dosage expert on our Free Phone helpline 0800 074 7404, about the appropriate dosage to suit your specific condition and body type.
5. Can I pay by Cash On Delivery?
No, but we have payment options like Credit cards, Debit cards, Cheques and British Postal Orders. When payment is made by cheque or postal order, we will release the order only once we have received the cheque or postal order.
6. To whom should the cheque or postal order be addressed?
All cheques or British postal orders must be made payable to "Goldshield Healthcare" and sent to our Free Post address at:
Goldshield Healthcare
FREEPOST SEA4500, PO Box 789, Thornton Heath, Surrey, CR7 7ZW.
7. Where do I send the cheque or postal order?
Send the cheque or postal order made to "Goldshield Healthcare" at the following address:
Goldshield Healthcare
FREEPOST SEA4500, PO Box 789, Thornton Heath, Surrey, CR7 7ZW.
8. Which Credit Cards do you accept?
We accept Visa, Mastercard, Amex and Switch.
Sorry - we do not accept Solo and Visa Electron cards.
9. How do I get my money refunded?
On the rare occasion that you are not satisfied with our product, please send the unused packs to us at the following address:
Goldshield Healthcare
FREEPOST CN2924, PO Box 789, Thornton Heath, Surrey, CR7 7XT.
On receipt of the same we shall refund the money during the guarantee period (less p&p). The refund is made by using the same method that was used to make the payment.
10. What are your working hours?
Our Customer Care Department works 8.00am to 8.00pm GMT (7 days a week) to take your order and resolve all order related queries.
Our Product and Dosage experts are available from 9.00am to 5.00pm GMT (Monday- Friday).
11. What is the Free Phone number?
For our UK customers the Free Phone number is 0800 074 7404.
Customers outside UK can contact us on 0870 887 7000.
12. Can I place my order by telephone or post? Yes, you can use your credit card to place an order by telephone at the following numbers:
0800 074 7404 (For UK Customers)
0870 887 7000 (For customers outside UK)
Before calling, please note the Product code & Description of the items you wish to order.
You can also post your order together with a cheque or a postal order to the following adress:
Goldshield Healthcare
FREEPOST SEA4500, PO Box 789, Thornton Heath, Surrey, CR7 7ZW.
13. How do I know I will receive what I have ordered?
All the products offered for sale on our web site are popular lines, which are almost always in stock. In the extremely unlikely event that we accept your order and then subsequently discover we cannot fulfil it, we will contact you straight away.
14. How do I know that the item I want is in stock?
All the products offered for sale on our web site are popular lines, which are almost always in stock. However, if you want to confirm availability of a product, please note the product code and description and contact our Customer Service department on 0800 074 7404.
15. Do you ship overseas?
Yes. We do ship overseas but delivery times will vary according to the conditions imposed by the local postal service and customs in your country, and you should allow up to 28 days for delivery.
16. What are your post & packing costs?
If you order through our website, our normal charge for p&p for orders shipped to the UK is £2.95, but we regularly offer free p&p in our promotions.
If you order by telephone or post our normal charges are as follows:
- For orders shipped to destinations within the UK we charge £2.95 p&p.
- For orders shipped to destinations outside the UK we charge £6.95 p&p.
17. Can I keep track of my order and purchases?
At any point in time if you want to track your order status, you can contact us on our Free Phone number 0800 074 7404 or email us at info@goldshield.co.uk. Kindly provide your Order Number, Customer Details and Date of Order. This will enable us to immediately check and inform you of the status of your order.
18. What do I do if my order hasn't arrived within the time you specified?
Despite all our best endeavours there will be occasions when deliveries are late. If you are worried, or if the order is urgent, you can contact us by phone, fax or email. Any such enquiry will be immediately investigated and we will let you know what is going on, why your product is late, and what we intend to do to put matters right.
19. Whose responsibility is it if a delivery damaged or is lost in transit?
On the rare occasions this occurs, please inform us and we will send you a replacement immediately.
20. What do I do if you have sent a wrong item or if one of the ordered products is missing?
You may call up our Free Phone number 0800 074 7404 for assistance. Our Customer Service department will immediately look into the matter and help to put things right.
21. Once I have placed an order can it be amended?
We can certainly amend the order for you providing you inform us about it prior to its dispatch from our warehouse. If you need to add another product which requires your credit card details you may call up our Free Phone Order number 0800 074 7404 for assistance since it is not advisable to email your card details. If the alteration does not require your card number you could e-mail us the details as soon as possible.
22. On the website, where will I find health information, news and recipes?
Kindly click the Health Notes section on our Home Page. This can be explored for all health related information and recipes. The Newswire segment in Health Notes provides regular news updates.
23. On the website, how do I take up an offer advertised in newspapers and magazines?
To claim the special offer advertised in newspapers or magazines we kindly request that you use the exact website address that is published in the advertisement, making sure you include all of it e.g. www.goldshield.co.uk/g9w .
Alternatively if you have an offer code you may also enter it into the Offer Code box in the top-right of our site. (Please note not all offers are available online)
24. How do I place an order online?
To order online, first you will have to click on the Add to Basket button next to the product you wish to order.
On the top right hand side of the page, you will get a message which informs you that the product is being added to your shopping basket and then another message indicating "Item successfully added to your basket". After you click on the OK button, the message on the top right hand side will state the total number of items in your shopping basket.
25. Are any details I may give you about me stored securely?
Yes, we support all the most rigorous policing systems on the Internet and we treat our customers’ confidential information with the utmost care.
26. Is it safe to give Credit Card details online?
Your credit card details are safe with Goldshield.
We want our customers to feel completely confident when buying from us over the Internet. This is why we use SSL (Secure Sockets Layer) encryption technology. Our system is far safer than giving your credit card to a waiter who takes it away to the back of a restaurant, for example, but we all do that without question!
SSL is the industry-standard security protocol, and it's used by our web site to communicate with secure browsers like Netscape and Internet Explorer. This prevents anyone else from reading the details of your credit card. In addition to this, after your order has been transferred to our processing system all credit card details are removed from the website. Finally, our sales order processing system and internal network is protected by the latest firewall technology.
27. Why am I having problems when I try to access your website from my PC?
We receive hundreds of orders successfully from customers every day, so we can only assume there is a problem that is particular to your computer and/or its configuration.
The web site should function correctly in all modern browsers such as Internet Explorer and FireFox, but we would ask you to
a) please use a standard operating system and browser, such as Windows 95 and Internet Explorer 5 or one of the newer versions of Netscape
b) please use the current correct web site address and not an out of date bookmark. Unless we have published a specific web site in an advertisement, we always recommend that you use the following web site address - www.goldshield.co.uk
c) please do not disable the normal function of cookies or JavaScript - both of which are used by ourselves and most well-known commercial web sites to run their shopping sections. (n.b. we only use safe "session" cookies while you are using the site. These are deleted when you close your browser).
d) If you are using the new Internet Explorer 6, please use the default "medium" privacy setting supplied with the browser which needn't be changed
e) please don't install any free or cheap software which attempts to do away with adverts and pop-up windows. We have found that they often have unexpected side effects on normal web sites.
If you are still having problems or receiving error messages after checking the suggestions above, please contact us and specify the details and we will do our best to help.
